SafeTrader closing soon

Written by The Trade Me team in General at 2:00pm, Mon 19 Jun 2017

We’re closing down our escrow payment service SafeTrader on 3 July 2017.

SafeTrader has been around since November 1999, however very few members still use it and there is no longer a strong need for this service. We now have better products that provide safety when buying or selling items on Trade Me such as Buyer Protection, Ping and Pay Now.

We’re always working hard to improve the experience for our members. To focus on building better products, sometimes we choose to stop providing services that are not highly valued or frequently used by our members so we can focus on those that are. More...

API issues now fixed

Written by The Trade Me team in General and Site status at 1:00pm, Fri 16 Jun 2017

This morning we had some issues with our API that may have affected the sell process for some of our applications.

This has now been fixed. Sorry for any inconvenience this caused.

Trade Me Property outage - resolved

Written by The Trade Me Team in General at 4:30pm, Tue 13 Jun 2017

Update 5:23pm: The site is back up. Apologies for any hassle this has caused at your end.

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We're unfortunately experiencing some site issues which means that Trade Me Property is down. More...

Payment delays over the Queen's Birthday Weekend

Written by The Trade Me team in General at 4:00pm, Thu 1 Jun 2017

Due to the upcoming Queen's Birthday Weekend, there’ll be a delay in processing payments to your Trade Me account made by phone or internet banking.

If you pay by these methods, payments made after 10:00 pm on Friday 2 June will not be processed until Wednesday 7 June.

If you top up by credit or debit card, your payment will be processed instantly. More...

Sorry for our delay in replying!

Written by The Trade Me team in General at 10:00am, Wed 31 May 2017

We're sorry for the delay in email replies from our Customer Support team.

We’re receiving record levels of emails and it's taking us a lot longer than we want to reply to your questions. We're doing everything we can to make sure your emails get a response ASAP. Thank you for your patience on this one.

In the meantime, if you have an urgent query, please call us on 0900 87233. Calls to this number cost $1.99 + GST per minute, and we’re on the end of the phone 24/7.

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